Capabilities Resume

Enterprise Knowledge Architect | Project Manager | AI-Enabled Content Systems · Arlington, TX · tia@tiaross.slmail.me · LinkedIn

WHO I AM

I build enterprise knowledge systems that make information findable, governable, and ready for whatever comes next.

With 25 years inside financial services, legal, and regulated enterprise environments, I specialize in the structural work that determines whether knowledge infrastructure holds up under scale, compliance scrutiny, and organizational change. I come into environments where content is fragmented, ungoverned, or living in the wrong places and build systems that last. I manage the projects that bring them across the finish line. And I edit the content that lives inside them with a level of precision most knowledge architects hand off to someone else.

I don’t wait for the training. I build the thing and learn what I need to learn to build it right.

Available for full-time remote roles and select consulting engagements.

CORE CAPABILITIES

🏛️ Information Architecture & Knowledge Systems Taxonomy and metadata design · Content modeling · Knowledge base architecture · Findability optimization · Governance frameworks · Lifecycle controls · Controlled vocabulary design · Cross-platform IA strategy

🛠️ SharePoint & AEM Platform Development End-to-end platform builds · SharePoint Modern SPFx · Custom web part development via JavaScript and JSON · Adobe Experience Manager Sites, Assets, and Guides · UX and navigation design · Contributor workflow design · Accessibility compliance (WCAG 2.1, Section 508)

📋 Content Governance & Lifecycle Management Governance framework design · Contributor standards · Metadata compliance · Retention schedules · Content health analytics · Version control · Publishing workflow design · ROT reduction · Audit-ready documentation systems

📌 Project & Program Management Cross-functional project management · Multi-stakeholder coordination · Concurrent initiative delivery · Planview PPM Pro · Workfront · ClickUp · Regulated and compliance-driven environments

🤖 AI-Enabled Knowledge Workflows AI-assisted taxonomy development · Structured content generation · Governance frameworks for retrieval-augmented generation · Prompt engineering for knowledge workflows · AI-assisted content QA · Building toward AI knowledge systems architecture for regulated industries

⚡ Workflow Automation Power Automate · Airtable · Zapier · Intake and approval routing · Publishing lifecycle automation · Cross-platform metadata synchronization · Self-service workflow design

✂️ Technical Editing & Content Clarity Precision editing of technical, compliance-heavy, and fragmented enterprise content · Plain language standards · Editorial style guide development · Accessibility-aligned content review · A rare capability embedded in every system I build, not offered as a standalone service

ENTERPRISE PLATFORMS & TOOLS

Content Systems: Adobe Experience Manager · SharePoint Modern (SPFx) · ServiceNow Knowledge Management · Salesforce Knowledge · Confluence · Sitecore · Drupal · WordPress · Notion

Automation & Integration: Power Automate · Workfront · Airtable · Zapier · API-driven integrations

Analytics: Power BI · Adobe Analytics · Google Data Studio

Project Management: Planview PPM Pro · Workfront · ClickUp · Jira

Technical: HTML · CSS · Markdown · XML · DITA · JSON · JavaScript

EXPERIENCE

Project Manager, Enterprise Knowledge Systems Fidelity Investments | Westlake, TX | March 2026 – Present

Converted to permanent staff and promoted to Project Manager following Associate of the Quarter recognition. Lead project management for Procurement’s enterprise knowledge platform portfolio, owning governance, stakeholder coordination, and delivery across concurrent initiatives.

• Serve as Project Manager for MyGPS and BU Requester, Procurement’s two primary knowledge and self-service platforms, overseeing scope, timelines, dependencies, and cross-functional alignment
• Own information architecture, taxonomy governance, and content standards across both platforms
• Guide SMEs across multiple business units through content development, taxonomy design, and platform adoption for three new L1 topic areas launching through 2026
• Partner with operations, engineering, and leadership to prioritize enhancements and resolve delivery blockers
• Maintain AI-assisted content workflows supporting publishing efficiency across distributed contributor teams

Content Architect & Enterprise Knowledge Systems Lead Fidelity TalentSource |Westlake, TX | October 2024 – March 2026

Walked into a platform I hadn’t touched in 13 years, back when it was called CQ5, and built Procurement’s knowledge infrastructure from scratch.

• Built and launched MyGPS from zero in Adobe Experience Manager, relearning a fundamentally changed platform on the job while simultaneously establishing IA, governance framework, content standards, and contributor training
• Led a 75,000-file regulated migration twice after a system error required complete restart, teaching myself Power Automate on the spot to write the migration script, maintaining metadata accuracy and compliance integrity throughout both passes
• Designed and built BU Requester end-to-end in SharePoint including site architecture, custom web parts via JavaScript and JSON scripting, UX, taxonomy, content structure, and governance
• Used AI to develop taxonomy structures and generate section lead-in content, reducing SME burden and accelerating publishing timelines
• Trained and coached SMEs across multiple business units on attestation, content submission, taxonomy development, and platform usage
• Served as Project Manager for Spend Classification 2, aligning taxonomy across 20+ business units to improve vendor spend visibility and standardize controlled vocabulary for consistent data reporting

🏆 Associate of the Quarter, Q1 2025 — Fidelity TalentSource

Digital Content Manager Lawrence Berkeley National Laboratory (DOE) | Remote | May 2024 – January 2025

• Managed editorial operations for a high-visibility DOE publication distributed to 12,000+ stakeholders
• Standardized metadata frameworks, accessibility compliance, and workflow templates, increasing publishing consistency and efficiency

Information Architect & Content Systems Consultant Independent | Remote | October 1999 – 2024

Designed and implemented content architecture, metadata frameworks, governance models, and knowledge management systems for enterprise, legal, and nonprofit clients across SharePoint, WordPress, Adobe CQ, Drupal, and FileMaker Pro. Developed AI-assisted chatbots integrated with structured knowledge bases to enable client self-service and reduce manual support effort.

Litigation Technology & Document Systems Specialist Locke Lord LLP | Dallas, TX | May 2002 – October 2016

Built and maintained knowledge and document management infrastructure for a major litigation firm across 20 offices over 14 years, becoming the preferred support resource for the managing partner and dozens of attorneys over dedicated IT staff.

• Managed the lifecycle of hundreds of thousands of legal documents, exhibits, and trial materials across 20 offices maintaining metadata accuracy, compliance integrity, and audit readiness
• Recovered corrupt and legacy-format documents using digital forensics techniques, preserving critical evidence under high-stakes conditions
• Designed document structures, cross-referencing systems, and tables of authorities to support efficient legal review
• Tested software, troubleshot platform issues, and wrote technical user guides during firmwide technology transitions
• Structured and maintained intranet-based knowledge resources to improve findability across distributed legal teams

Founder & Editorial Systems Director WordWiser Ink | Remote | February 2001 – Present

Built and scaled a professional editorial services agency supporting 800+ manuscript publications for Simon & Schuster, HarperCollins, Penguin Random House, and Hachette. Designed workflow automation, CRM lifecycle management, and knowledge base systems that reduced administrative overhead and improved service delivery across a fully remote operation.

Digital Content & Platform Consultant Various Nonprofit Organizations | Remote | 2006 – 2016

Built knowledge management systems, website architectures, and platform migrations across Adobe CQ, SharePoint, WordPress, Drupal, and FileMaker Pro. Developed governance models, intake workflows, and contributor documentation supporting long-term content sustainability across multiple organizations.

SELECTED OUTCOMES

• Built a procurement knowledge platform from scratch in an enterprise CMS not touched in 13 years, while simultaneously learning the platform
• Executed a 75,000-file regulated migration twice, teaching myself Power Automate on the spot to write the migration script
• Delivered approximately 30% improvement in time-to-information for global procurement teams across three countries
• Consolidated approximately 400 procurement request processes into a single self-service SharePoint platform built entirely from scratch
• Managed 300,000+ legal documents across 20 offices for 14 years with zero compliance failures
• Supported 800+ manuscript publications for the Big 5 publishing houses through a self-built editorial agency
• Recognized as Associate of the Quarter, Q1 2025, Fidelity Investments

EDUCATION

B.S., Information Science & Technology — Summa Cum Laude
University of Wisconsin–Milwaukee
Capstone: Designing an Enterprise Knowledge System Prototype for Process Optimization

A.A.S., Computer Information Technology, Software & Database Programming — Highest Honors
Dallas College

A.A., General Studies (Technical Writing Focus)
University of Phoenix

CERTIFICATIONS

Generative AI — DataBricks

Salesforce Certified Associate

Digital Forensics Examiner — University of Texas at Arlington

Certificate in Project Management — Western Michigan University

Content Strategy — Northwestern University

Oracle Database Programming — Dallas College

Google Cloud Generative AI — Google

INDUSTRIES SERVED

Financial Services · Legal (BigLaw) · Government & Federal (DOE) · Enterprise Technology · Events Services · Hospitality · Travel · Nonprofit · Publishing (Big 5) · Telecommunications

NOT THE RIGHT FIT FOR:

• Standalone technical writing engagements
• Junior-level content coordination
• Short-term copy projects
• Roles without governance or systems scope