Hello 👋

I am TIA ROSS

technocrat | content systems architect | AI-driven strategist

I help enterprise teams turn content and operational chaos into clarity.
As a content systems architect, information strategist, and automation-focused experience designer, I build scalable, intelligent ecosystems that power knowledge, collaboration, and decision-making.

With 25+ years of success across fintech, government, and enterprise content operations, I unify structured authoring, metadata-driven automation, and knowledge architecture to design systems that work as hard as the teams they support. From onboarding hubs and help centers to procurement portals and sourcing frameworks, I create solutions that make information findable, maintainable, and built to scale.

Let’s talk about how I can impact your team

Connect with me

Tia Ross

Enterprise-Ready Expertise

🧱

Content Systems & Architecture

🤖

AI & Intelligent Systems Design

⚙️

Automation & Workflow Design

🧠

Knowledge Engineering & Information Architecture

✍️

Technical Writing & Accessibility Enablement

📑

Procurement Systems & Strategic Sourcing

Skills

What I Do

I build, modernize, and streamline digital and operational ecosystems for enterprise teams that need scalable, sustainable infrastructure. Whether you’re migrating thousands of assets into AEM, optimizing metadata for findability, designing procurement frameworks, or launching intelligent knowledge platforms, I turn complex, fragmented processes into structured systems that connect people, content, and operations—making information easier to find, manage, and scale.

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Experience

🌟 KEY ACHIEVEMENTS

🧱 Enterprise Systems & AEM Mastery

  • Transformed 600+ static job aids into metadata-driven, structured web content using Adobe Experience Manager’s component-based authoring model, improving scalability and governance across Procurement platforms
  • Served as the strategic driver for a high-stakes, firmwide Procurement initiative, uniting content strategy, site development, and editorial craftsmanship to transform complex procurement processes into a clear, accessible, and scalable, user-centered platform
  • Created internal documentation and training modules for AEM authors and Procurement stakeholders, ensuring adoption of structured authoring standards, metadata tagging, and accessibility best practices

⚙️ Automation, SharePoint, and Lifecycle Engineering

  • Led the migration of 37,000+ documents across legacy SharePoint platforms using custom Power Automate scripting, lifecycle logic, and post-migration validation
  • Redesigned and maintained enterprise SharePoint hubs, streamlining access to key resources with intuitive IA, automated intake workflows, visual content structuring, and metadata models to improve content discoverability
  • Built the Procurement Onboarding site from the ground up, integrating multimedia assets, downloadable content, and embedded scripts to deliver a unified, accessible learning experience that streamlined new-associate enablement across the organization
  • Designed metadata-driven automation workflows connecting SharePoint, Airtable, and Power Platform to automate intake, routing, and lifecycle management for high-volume content operations

🤖 AI & Innovation

  • Integrated AI-assisted document workflows to classify, tag, and surface enterprise knowledge, leveraging generative AI and structured metadata to enhance knowledge retrieval and reduce editorial bottlenecks

  • Designed intelligent document processing (IDP) frameworks to automate metadata enrichment, quality review, and lifecycle management for large-scale content libraries

  • Developed prompt-engineering models and reusable templates to guide AI-assisted authoring, quality control, and knowledge curation workflows across enterprise platforms (AEM, SharePoint, Confluence)

  • Experimented with AI-driven workflow orchestration and content validation using GenAI toolchains to enhance efficiency and consistency in structured authoring environments

  • Explored model-assisted content creation and natural language workflows to augment documentation, onboarding, and operational knowledge systems

📑 Procurement Systems & Strategic Sourcing

  • Developed standardized RFP and sourcing frameworks that improved vendor selection accuracy, reduced cycle time, and introduced structured evaluation scoring across enterprise procurement initiatives
  • Architected procurement knowledge bases and contract lifecycle documentation systems in SharePoint, Cvent, and WordPress to centralize resources, streamline intake, and ensure compliance transparency across stakeholders
  • Modeled proposal content and automation templates to align documentation with brand, legal, and executive review standards, improving version control and approval efficiency
  • Designed data-driven sourcing processes integrating budget logic, intake automation, and metadata tagging to support analytics and audit readiness
  • Led site sourcing and vendor negotiations for executive retreats and offsites, applying procurement governance principles and operational frameworks to optimize cost and experience outcomes

🧭 Strategic Architecture & Research

  • Project managed a firmwide Spend Classification transformation across 20+ business units, aligning procurement taxonomy with executive-level reporting in Planview PPM Pro
  • Designed a functional enterprise knowledge system prototype integrating database logic, web architecture, and content modeling to demonstrate optimized process flows, interoperability, and lifecycle governance

  • Developed taxonomy alignment strategies that improved cross-system discoverability and reduced duplication across enterprise repositories

  • Conducted content system audits and stakeholder research to identify process inefficiencies, knowledge gaps, and automation opportunities within large content ecosystems

  • Mapped metadata and taxonomy models to organizational hierarchies and user intent, supporting findability, governance, and analytics integration

  • Partnered with technical and business stakeholders to define scalable IA frameworks and align platform architecture with operational strategy

🌐 Independent Projects & Broader Impact

  • Architected and deployed a full-stack knowledge-sharing web app (DFW Scene) leveraging Astro, GitHub, Airtable, and Netlify, integrating UX/UI design, low-code automation, content strategy, and structured data design for dynamic location-based insights
  • Authored So You Want to Be an Editor … But Can You Edit?, a practical guide to launching sustainable editorial careers, now used by aspiring editors and freelance professionals worldwidels
Capabilities Resume

Clients

💼 Who I Help

I work with enterprise teams, knowledge leaders, and cross-functional stakeholders who need clarity, structure, and scale across their digital ecosystems:

 

  • Procurement and sourcing leaders modernizing RFP, contract, and vendor management workflows

  • Fintech and financial services teams redesigning internal knowledge systems and digital content infrastructure

  • Operations and program managers optimizing enterprise platforms for usability, consistency, and governance

  • Legal, academic, and government organizations managing high-volume, compliance-driven documentation and lifecycle processes

  • Executives and directors developing frameworks for retreats, offsites, and strategic sourcing initiatives that align with enterprise goals

  • Founders and interdisciplinary teams building intelligent systems to power their brand, onboarding, and backend operations

Clients

✅ How I Help

I bring structure, scalability, and intelligence to enterprise content operations by aligning systems with human workflows. Whether I’m modernizing platforms, streamlining content lifecycles, or designing automation-ready taxonomies, I help teams build content ecosystems that scale intelligently.

Here’s how I support teams:

  • Architect knowledge systems that reduce friction, improve findability, and enable self-service knowledge

  • Design metadata models, taxonomies, and governance frameworks that bring order and control to sprawling content libraries

  • Automate publishing and lifecycle workflows using low-code tools, Power Automate, and AI-based logic

  • Build intelligent onboarding hubs, help centers, and internal content platforms that evolve with business growth

  • Modernize SharePoint, AEM, and Confluence environments to align delivery with real-world usage

    📊 CORE CAPABILITIES

    Integrating AI, automation, and procurement systems strategy to build scalable, intelligent knowledge operations

    I design frameworks that connect people, processes, and platforms—bridging the gap between structured content, automation, and real-world usability.

    🧭 Intelligent Systems & Automation

    Designing low-code, AI-assisted workflows that simplify complex enterprise publishing and content operations

    • Built intelligent workflow automations using Power Automate, Airtable, and SharePoint to streamline publishing, approvals, and lifecycle management
    • Implemented AI-powered classification and metadata enrichment for enterprise content libraries
    • Automated migration and post-validation of 37,000+ documents across legacy systems using custom lifecycle logic
    • Applied structured authoring and reusable components in AEM to enable scalability, consistency, and reuse
    • Developed integrated audit and intake pipelines connecting SharePoint, Airtable, and Notion for cross-functional reporting
    • Built cross-platform automation logic for content governance, approval workflows, and metadata tagging
    • Experimenting with generative-AI content workflows for intelligent documentation, quality review, and knowledge reuse

    🧱 Content Architecture & Information Design

    Building structured ecosystems where content is findable, maintainable, and designed for scale

    • Designed enterprise taxonomies, metadata models, and governance frameworks for scalable content management
    • Architected knowledge bases and intranets in AEM and SharePoint, improving navigation, reuse, and user self-service
    • Modeled content for reuse across regulated and high-volume environments, applying structured authoring principles
    • Created wireframes, prototypes, and user-journey flows using Figma to visualize content interaction patterns
    • Led information-architecture redesigns improving discoverability, lifecycle governance, and cross-platform consistency

    ✍️ Technical Writing & Accessibility Enablement

    Ensuring clarity, compliance, and usability across all enterprise documentation

    • Developed systems documentation, SOPs, onboarding guides, and compliance materials for regulated environments
    • Applied plain-language and accessibility standards (WCAG 2.1 / Section 508) across WordPress, Drupal, AEM and SharePoint
    • Created and enforced editorial standards and terminology governance to maintain enterprise consistency
    • Integrated AI-based document review for clarity, tone, and compliance validation
    • Conducted content audits and lifecycle analyses to reduce redundancy and surface risk-prone materials

    📑 Procurement Systems & Sourcing Strategy

    Designing structured procurement frameworks and sourcing systems that optimize decision-making, documentation, and vendor collaboration

    • Developed standardized RFP and sourcing frameworks to improve vendor evaluation, shorten procurement cycles, and increase compliance transparency

    • Architected contract lifecycle documentation systems and SharePoint-based procurement hubs to centralize resources and strengthen cross-team governance

    • Modeled proposal and budget workflows using Power Platform and Airtable to automate intake, routing, and executive review processes

    • Applied content architecture principles to RFP, proposal, and vendor communications—ensuring consistency, traceability, and brand alignment

    • Led sourcing and negotiation strategy for retreats and executive offsites, integrating contract, budget, and operational data into structured sourcing systems

      ⚙️ Business & Platform Strategy

      Aligning systems architecture with business goals for measurable operational outcomes

      • Partnered with cross-functional teams to modernize enterprise knowledge platforms and unify taxonomy frameworks
      • Defined strategic roadmaps and governance structures for digital transformation across content ecosystems
      • Led multi-business-unit procurement taxonomy alignment improving visibility and executive reporting
      • Applied agile methodologies using Jira and Planview PPM Pro to manage sprints, backlogs, and deliverables
      • Translated business and compliance needs into scalable workflows and platform specs

      The Stack Behind the Strategy

      ⚙️ Tools & Platforms

      Strategic tools selected for scale, automation, and interoperability

      Domain Primary Tools
      Content Systems AEM, SharePoint, Confluence
      Automation Power Automate, Airtable, Zapier, Adobe Workfront
      Development & Deployment Astro, Netlify, GitHub
      Design & UX Figma, Miro, Lucidchart
      Analytics & Reporting Power BI, Excel (Advanced)
      Project Management Jira, Planview PPM Pro, ClickUp, Project

      Credentials That Back the Work

      🎓 Education & Training

      B.S. in Information Science & Technology—Summa Cum Laude

      University of Wisconsin–Milwaukee

      • Senior Capstone: Developed fully functional information system prototype with web application and database integration

      • Focus areas: System analysis, project management, database design, web app development

      • Tools: Microsoft Project, dynamic web frameworks, stakeholder-driven UX research

      A.A.S. in Computer Information Technology, with highest honors

      Dallas College

      • Focus areas: System analysis, network engineering, database programming, software programming, website design and development, web analytics, project management software

      A.A. in General Studies

      University of Phoenix

      • Focus area: Technical writing

      🏅 Certifications & Specialized Training

      Generative AI – Databricks

      Salesforce Certified Associate

      Software Programming / Development – El Centro College, Dallas, TX

      Oracle Associate – Database Programming – El Centro College, Dallas, TX

      Digital Forensics – University of Texas at Arlington

      Google Analytics – Google

      Adobe Analytics – Lynda.com

      Search Engine Optimization – Moz

      Project Management – Western Michigan University, Kalamazoo, MI

      Content Strategy – Northwestern University, Evanston, IL

      Need a Systems Thinker on Your Team?

      Whether you’re migrating thousands of assets into AEM, untangling legacy workflows, or launching a content-heavy platform from scratch—I’m the person who brings structure, clarity, and execution. Let’s talk about how I can help you build systems that scale.

      Get in Touch

      Testimonials

      What People Say

      Fidelity – FTS Outstanding Contributors Award

      “Makes It Happen”

      “Tia Ross has demonstrated exceptional perseverance and problem-solving skills in leading the Procurement MyGPS content buildout, overcoming significant technical and logistical hurdles to ensure the project’s success…Despite working within an evolving project scope, Tia has remained steadfast, adaptable, and solutions-focused—embodying what it truly means to “Make It Happen.”

      V. Szukalski

      Senior Manager, Procurement

      Since joining our Procurement team, Tia Ross has consistently exceeded project goals and established a strong reputation for both her technical and soft skills. She quickly mastered not only the Adobe Experience Manager (AEM) tool but also other related tools. Tia demonstrated exceptional perseverance and problem-solving skills while leading the Procurement MyGPS content buildout, overcoming significant technical and logistical hurdles to ensure the project’s success. In addition to her MyGPS work, Tia has supported our Contracts team on multiple projects, including Contract Tracking and an Alternative Language Grid. Despite changing and unclear requirements, Tia continues to meet deliverables with unwavering dedication.

      Get In Touch

      I’m always open to conversations about content systems, intelligent automation, and knowledge operations.
      Whether you’re exploring a collaboration, refining your content strategy, or planning a platform modernization, let’s connect.

      Connect With Me

      Email

      tia@tiaross.slmail.me

      Location

      Dallas/Fort Worth, TX • US