Hello đ
I am TIA ROSS
technocrat | content systems architect | AI-driven strategist
I am TIA ROSS, an Information Governance Strategist, AI-Enabled Systems Architect, and Compliance-Focused Technologist.
I help high-compliance and regulated organizations transform operational complexity into strategic clarity. As an information strategist and automation-focused experience designer, I build scalable, secure, and intelligent ecosystems that power knowledge, collaboration, and executive decision-making. With over 25 years of success across Fintech, BigLaw, Government, and high-volume enterprise operations, I unify structured data modeling, metadata-driven automation, and knowledge architecture to design systems that are findable, maintainable, and built to withstand rigorous security and compliance standards. I create solutionsâfrom onboarding hubs and help centers to procurement portals and sourcing frameworksâthat make information accessible and action-ready for the teams they support.
Let’s talk about how I can impact your team
Connect with me
tia@tiaross.slmail.me
Enterprise-Ready Expertise
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Content Systems & Architecture
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AI & Intelligent Systems Design
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Automation & Workflow Design
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Knowledge Engineering & Information Architecture
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Technical Writing & Accessibility Enablement
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Procurement Systems & Strategic Sourcing
What I Do
I build, modernize, and streamline digital and operational ecosystems for enterprise teams that need scalable, sustainable infrastructure. Whether youâre migrating thousands of assets into AEM, optimizing metadata for findability, designing procurement frameworks, or launching intelligent knowledge platforms, I turn complex, fragmented processes into structured systems that connect people, content, and operationsâmaking information easier to find, manage, and scale.
đ KEY ACHIEVEMENTS
đ§ą Enterprise Systems & AEM Mastery
- Transformed 600+ static job aids into metadata-driven, structured web content using Adobe Experience Managerâs component-based authoring model, improving scalability and data governance across high-compliance platforms
- Served as the strategic driver for a high-stakes, firmwide Procurement initiative, uniting content strategy, site development, and editorial craftsmanship to transform complex procurement processes into a clear, accessible, and scalable, user-centered platform
- Created internal documentation and training modules for AEM authors and Procurement stakeholders, ensuring adoption of structured authoring standards, metadata tagging, and accessibility best practices
âď¸ Automation, SharePoint, and Lifecycle Engineering
- Led the migration of 37,000+ assets across regulated legacy systems, ensuring lifecycle integrity using custom Power Automate scripting, lifecycle logic, and post-migration validation
- Redesigned and maintained enterprise SharePoint hubs, streamlining access to key resources with intuitive IA, automated intake workflows, visual content structuring, and metadata models to improve content discoverability
- Built the Procurement Onboarding site from the ground up, integrating multimedia assets, downloadable content, and embedded scripts to deliver a unified, accessible learning experience that streamlined new-associate enablement across the organization
- Designed cross-platform automation workflows to optimize stakeholder intake, approval routing, and lifecycle management for critical business intelligence
đ¤ AI & Innovation
- Integrated AI-assisted workflows for high-volume classification and strategic knowledge retrieval across regulated datasets, leveraging generative AI and structured metadata to enhance strategic decision-making and operational efficiency
- Designed intelligent document processing (IDP) frameworks to automate metadata enrichment, quality review, and lifecycle management for large-scale content libraries
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Developed prompt-engineering models and reusable templates to guide AI-assisted authoring, quality control, and knowledge curation workflows across enterprise platforms (AEM, SharePoint, Confluence)
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Experimented with AI-driven workflow orchestration and content validation using GenAI toolchains to enhance efficiency and consistency in structured authoring environments
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Explored model-assisted content creation and natural language workflows to augment documentation, onboarding, and operational knowledge systems
đ Procurement Systems & Strategic Sourcing
- Developed standardized RFP and sourcing frameworks that improved vendor selection accuracy, reduced cycle time, and introduced structured evaluation scoring across enterprise procurement initiatives
- Architected procurement knowledge bases and contract lifecycle documentation systems in SharePoint, Cvent, and WordPress to centralize resources, streamline intake, and ensure compliance transparency across stakeholders
- Modeled proposal content and automation templates to align documentation with brand, legal, and executive review standards, improving version control and approval efficiency
- Designed data-driven sourcing processes integrating budget logic, intake automation, and metadata tagging to support analytics and audit readiness
- Led site sourcing and vendor negotiations for executive retreats and offsites, applying procurement governance principles and operational frameworks to optimize cost and experience outcomes
đ§ Strategic Architecture & Research
- Project managed a firmwide Spend Classification transformation across 20+ business units, aligning procurement taxonomy with executive-level reporting in Planview PPM Pro
- Designed a functional enterprise knowledge system prototype integrating database logic, web architecture, and content modeling to demonstrate optimized process flows, interoperability, and lifecycle governance
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Developed taxonomy alignment strategies that improved cross-system discoverability and reduced duplication across enterprise repositories
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Conducted content system audits and stakeholder research to identify process inefficiencies, knowledge gaps, and automation opportunities within large content ecosystems
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Mapped metadata and taxonomy models to organizational hierarchies and user intent, supporting findability, governance, and analytics integration
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Partnered with technical and business stakeholders to define scalable IA frameworks and align platform architecture with operational strategy
đ Independent Projects & Broader Impact
- Architected and deployed a full-stack knowledge-sharing web app (DFW Scene) leveraging Astro, GitHub, Airtable, and Netlify, integrating UX/UI design, low-code automation, content strategy, and structured data design for dynamic location-based insights
- Authored So You Want to Be an Editor ⌠But Can You Edit?, a practical guide to launching sustainable editorial careers, now used by aspiring editors and freelance professionals worldwidels
Clients
đź Who I Help
I work with enterprise teams, knowledge leaders, and cross-functional stakeholders who need clarity, structure, and scale across their digital ecosystems:
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High-Compliance & Regulated Organizations (Fintech, Healthcare, Government)
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Procurement and sourcing leaders modernizing RFP, contract, and vendor management workflows
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Fintech and financial services teams redesigning internal knowledge systems and digital content infrastructure
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Operations and program managers optimizing enterprise platforms for usability, consistency, and governance
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Legal and academic organizations managing high-volume, compliance-driven documentation and lifecycle processes
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Executives and directors developing frameworks for retreats, offsites, and strategic sourcing initiatives that align with enterprise goals
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Founders and interdisciplinary teams building intelligent systems to power their brand, onboarding, and backend operations
Clients
â How I Help
I bring structure, scalability, and intelligence to enterprise content operations by aligning systems with human workflows. Whether Iâm modernizing platforms, streamlining content lifecycles, or designing automation-ready taxonomies, I help teams build content ecosystems that scale intelligently.
Hereâs how I support teams:
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Architect knowledge systems that reduce friction, improve findability, and enable self-service knowledge
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Design metadata models, taxonomies, and governance frameworks that bring order and control to sprawling content libraries
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Automate publishing and lifecycle workflows using low-code tools, Power Automate, and AI-based logic
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Build intelligent onboarding hubs, help centers, and internal content platforms that evolve with business growth
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Modernize SharePoint, AEM, and Confluence environments to align delivery with real-world usage
đ CORE CAPABILITIES
Integrating AI, automation, and procurement systems strategy to build scalable, intelligent knowledge operations
I design frameworks that connect people, processes, and platformsâbridging the gap between structured content, automation, and real-world usability.
đ§ Intelligent Systems & Automation
Designing low-code, AI-assisted workflows that simplify complex enterprise publishing and content operations
- Built intelligent workflow automations using Power Automate, Airtable, and SharePoint to streamline publishing, approvals, and lifecycle management
- Implemented AI-powered classification and metadata enrichment for enterprise content libraries
- Automated migration and post-validation of 37,000+ documents across legacy systems using custom lifecycle logic
- Applied structured authoring and reusable components in AEM to enable scalability, consistency, and reuse
- Developed integrated audit and intake pipelines connecting SharePoint, Airtable, and Notion for cross-functional reporting
- Built cross-platform automation logic for content governance, approval workflows, and metadata tagging
- Experimenting with generative-AI content workflows for intelligent documentation, quality review, and knowledge reuse
đ§ą Content Architecture & Information Design
Building structured ecosystems where content is findable, maintainable, and designed for scale
- Designed enterprise taxonomies, metadata models, and governance frameworks for scalable content management
- Architected knowledge bases and intranets in AEM and SharePoint, improving navigation, reuse, and user self-service
- Modeled content for reuse across regulated and high-volume environments, applying structured authoring principles
- Created wireframes, prototypes, and user-journey flows using Figma to visualize content interaction patterns
- Led information-architecture redesigns improving discoverability, lifecycle governance, and cross-platform consistency
âď¸ Technical Writing & Accessibility Enablement
Ensuring clarity, compliance, and usability across all enterprise documentation
- Developed systems documentation, SOPs, onboarding guides, and compliance materials for regulated environments
- Applied plain-language and accessibility standards (WCAG 2.1 / Section 508) across WordPress, Drupal, AEM and SharePoint
- Created and enforced editorial standards and terminology governance to maintain enterprise consistency
- Integrated AI-based document review for clarity, tone, and compliance validation
- Conducted content audits and lifecycle analyses to reduce redundancy and surface risk-prone materials
đ Procurement Systems & Sourcing Strategy
Designing structured procurement frameworks and sourcing systems that optimize decision-making, documentation, and vendor collaboration
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Developed standardized RFP and sourcing frameworks to improve vendor evaluation, shorten procurement cycles, and increase compliance transparency
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Architected contract lifecycle documentation systems and SharePoint-based procurement hubs to centralize resources and strengthen cross-team governance
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Modeled proposal and budget workflows using Power Platform and Airtable to automate intake, routing, and executive review processes
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Applied content architecture principles to RFP, proposal, and vendor communicationsâensuring consistency, traceability, and brand alignment
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Led sourcing and negotiation strategy for retreats and executive offsites, integrating contract, budget, and operational data into structured sourcing systems
âď¸ Business & Platform Strategy
Aligning systems architecture with business goals for measurable operational outcomes
- Partnered with cross-functional teams to modernize enterprise knowledge platforms and unify taxonomy frameworks
- Defined strategic roadmaps and governance structures for digital transformation across content ecosystems
- Led multi-business-unit procurement taxonomy alignment improving visibility and executive reporting
- Applied agile methodologies using Jira and Planview PPM Pro to manage sprints, backlogs, and deliverables
- Translated business and compliance needs into scalable workflows and platform specs
5 Low-Code Automations Every Content Team Should Implement
Content teams are expected to deliver faster than ever—more articles, more updates, more governance, and more clarity. Low-code platforms such as Power Automate, Workato, Zapier, Make, Airtable Automations, and native CMS workflows remove hours of repetitive...
The New Role of Human Editors in an AI-Driven Enterprise
AI has permanently reshaped content creation inside modern enterprises. Automation now drafts knowledge articles, answers employee questions, routes requests, summarizes documents, and even produces first-pass versions of complex content. But contrary to popular...
FOIA-Proofing Your Content Systems: Practical IA for Public-Sector Organizations
FOIA requests arenât a technical problemâtheyâre an information architecture problem. When public-sector organizations struggle to fulfill requests on time, accurately, or without risk, the root issue is almost always the same: their content systems were never...
Beyond Email: Fixing the Broken Internal Workflows That Slow Down Government and Enterprise Teams Alike
Email was never designed to be a workflow system, yet it has quietly become the default operating model inside government agencies and enterprise organizations. Approvals, decisions, document versions, and task assignments all drift into inboxes where they become...
The Stack Behind the Strategy
âď¸ Tools & Platforms
Strategic tools selected for scale, automation, and interoperability
| Domain | Primary Tools |
|---|---|
| Content Systems | AEM, SharePoint, Confluence |
| Automation | Power Automate, Airtable, Zapier, Adobe Workfront |
| Development & Deployment | Astro, Netlify, GitHub |
| Design & UX | Figma, Miro, Lucidchart |
| Analytics & Reporting | Power BI, Excel (Advanced) |
| Project Management | Jira, Planview PPM Pro, ClickUp, Project |
Credentials That Back the Work
đ Education & Training
B.S. in Information Science & TechnologyâSumma Cum Laude
University of WisconsinâMilwaukee
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Senior Capstone: Developed fully functional information system prototype with web application and database integration
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Focus areas: System analysis, project management, database design, web app development
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Tools: Microsoft Project, dynamic web frameworks, stakeholder-driven UX research
A.A.S. in Computer Information Technology, with highest honors
Dallas College
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Focus areas: System analysis, network engineering, database programming, software programming, website design and development, web analytics, project management software
A.A. in General Studies
University of Phoenix
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Focus area: Technical writing
đ Certifications & Specialized Training
Generative AI â Databricks
Salesforce Certified Associate
Software Programming / Development â El Centro College, Dallas, TX
Oracle Associate â Database Programming â El Centro College, Dallas, TX
Digital Forensics â University of Texas at Arlington
Google Analytics â Google
Adobe Analytics â Lynda.com
Search Engine Optimization â Moz
Project Management â Western Michigan University, Kalamazoo, MI
Content Strategy â Northwestern University, Evanston, IL
Need a Systems Thinker on Your Team?
Whether you’re migrating thousands of assets into AEM, untangling legacy workflows, or launching a content-heavy platform from scratchâIâm the person who brings structure, clarity, and execution. Letâs talk about how I can help you build systems that scale.
Testimonials
What People Say
Get In Touch
Iâm always open to conversations about content systems, intelligent automation, and knowledge operations.
Whether youâre exploring a collaboration, refining your content strategy, or planning a platform modernization, letâs connect.
Connect With Me
tia@tiaross.slmail.me
Location
Dallas/Fort Worth, TX ⢠US
